Speak With the House
One desk, one inbox, one promise: a person who works in the building replies to every message. Reservations, events, spa bookings or the question nobody has asked yet — start here.
Fastest route: call the desk. Average pickup is under twenty seconds, day or night.
Reservations line
+61 2 6274 5500
Answered 24/7, every day
Desk hours
Always open
Concierge 06:00–23:00 AEST
The Enquiry Form
Three fields of essentials and one for everything else. Tell us dates and people where you can — it shaves a full round-trip off the reply.
Send the form. It lands on the desk screen, not a queue bot.
We reply. Under an hour during desk hours; overnight messages answer by 08:00.
We hold it. Provisional bookings hold 48 hours free while you decide.
1 Binara Street, Canberra
From the airport
15 min by car via Morshead Drive; our sedan meets you at the barrier.
By public transport
City Interchange is a 7-minute walk; light rail stops at Alinga Street.
Driving in
Underground parking entry on Binara Street — look for the blue crest.
Who Answers What
Mark your message for the right desk and it skips the relay entirely.
Reservations
Suites, rates, availability — fastest on the phone.
Events & Weddings
Site inspections weekdays at 10:00 and 15:00.
Salon Hosts
VIP gaming access, private tables, hosted limits.
Spa Desk
Treatments, circuits and the cancellation list.
Live From the Roofline
Planning the trip? Here is what the weather station on our roof is reporting this hour — the concierge updates the board at the desk every morning.
18°
Air
NW 12
Wind km/h
UV 6
High
26°
Pool
Before You Write
Private by default — enquiry details are covered by our privacy policy.
Under an hour — the measured average reply time last quarter.
Named replies — every answer is signed by the person who wrote it.
Rather Just Call?
+61 2 6274 5500 — staffed around the clock by people inside the building.